Contact Us
Please note: Robert Kaufman Fabrics sells wholesale and to the trade only. Please call for a referral to your local sales representative. Our fabrics are available to the retail customer through your local quilt or fabric store. To find a retail store that carries Robert Kaufman Fabrics, please see Where To Buy .
Robert Kaufman Fabrics is available to help you during regular office hours, 7:30-4 PST, Monday - Friday.
By email:
info@robertkaufman.com
(Email will be answered within 4 business days. For more urgent matters, please call.)
By telephone:
Local: (310) 538-3482
Toll Free: (800) 877-2066
Our west coast showroom (call for an appointment):
129 West 132nd Street
Los Angeles, CA 90061
By mail:
Robert Kaufman Fabrics
Box 59266, Greenmead Station
Los Angeles, CA 90059-0266
Artwork Submissions: Please review our guidelines here.
Become a customer:
If this is your first order with us, welcome! All requests for credit should be noted on the Robert Kaufman new account application prior the processing of your order. We will also need a copy of your tax ID certificate, resale license, and the new account application. Please fax this information to 800.788.5283. Your wholesale account will be set up upon approval and at the time of your first order.New Account Terms & Conditions
Thank you for your interest in Robert Kaufman Fabrics! Before filling out the new account application, please review the terms that follow. Once your application is received, you will receive a follow up email & questionnaire within 24 hours of receipt on business days.
NEW CUSTOMERS: If this is your first order with us, welcome! All requests for credit should be noted on the Robert Kaufman new account application prior the processing of your order. We will also need a copy of your tax ID certificate, resale license, and the new account application. Please fax this information to 800.788.5283. Your wholesale account will be set up upon approval and at the time of your first order.
MINIMUMS: Our opening order minimum is $500 excluding freight. For new manufacturing customers we sample narrow goods in bolts, which may range in yardage however a standard put up is 15 yards. Wide goods will be sampled on 15 yard tubes. Sampling by the yard may be an option once the account has been established and approval given by the sales rep; sampling fees apply to pieces less than 15 yds. We require that your account maintain a $1500 annual minimum to keep an active account status.
BACKORDERS: Backorders older than 90 days will be cancelled. If you would rather not receive backorders at all, please let us know on your order form.SPECIAL HANDLING & ORDERS: We always try to accommodate special requests. We have the ability to arrange a drop shipment for your order, and to custom print fabric. If you have such a request, please contact customer service at 800.877.2066 or email us at info@Robertkaufman.com.
PAYMENT TERMS: Sales are Net 60 days with approved credit. Anticipate a two-week delay for credit approval. We are happy to receive payment by Visa, MasterCard and American Express. Pre-payment service is also available. No COD’s. Orders received are subject to approval and availability.
MIS-SHIPMENTS/PRODUCT CLAIMS: We always do our best to ship your order to you correctly. If we have made a mistake regarding your order, please notify customer service within 10 days of the order’s arrival. We will work quickly to remedy any mishaps. Returns cannot be accepted without prior approval. If you need to make a return, you must receive a return authorization number (RA#) from Customer Service and promptly return the product(s). Any unauthorized return is not guaranteed to be credited. All returns are subject to a 20% restocking fee.
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